Customer Support

By January 4, 2023 No Comments
DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.
✅ Responsibilities:
• Respond to customer queries promptly and accurately via email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and valuable discussions with customers.
• Monitor customer complaints and reach out to assist.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.
✅ Requirements:
• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency in using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills.
• Effective listening skills.
• Proactive.
• Patience when handling tough cases.
• Multi-tasking capabilities.
• Excellent communication and problem-solving skills.
• Strong organizational skills.

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